Satisfaction Presents Customer Service is the New Marketing

by Scott Beale on January 10, 2008 · 2 comments

CSITNM Badge

Our friends over at at the people-powered customer service company Satisfaction (see my previous post) are organizing Customer Service is the New Marketing, a one day summit on customer service taking place February 4th at The Golden Gate Club in San Francisco. They are offering a 25% discount to Laughing Squid readers (use code “SQUID”) who are interested in attending the conference.

This conference brings together innovative business leaders from several industries to share tips and suggestions about how they got their own organizations to do customer service differently. Confirmed speakers include Tony Hsieh, CEO of Zappos; Alex Frankel, author of “Punching In”; Michael Murphy, head of customer service for Virgin; Robert Stephens, founder of The Geek Squad; and many more below.

Here Are A Few Related Posts You Might Enjoy:

People-Powered Customer Service Via Satisfaction

Get Satisfaction Launches Overheard, Customer Service via Twitter

Seth Godin, Marketing Guru Action Figure by Archie McPhee

The Big Word Project, Dictionary Based Viral Marketing

Bob Dylan Viral Marketing Message Generator

filed under Events, San Francisco

{ 2 comments… read them below or add one }

1 Micki Krimmel January 10, 2008 at 3:21 pm

Yay, I’ll be there! Haven’t been to SF in a while. I’m really looking forward to this. Go, Satisfaction, go!

Reply

2 harry_l September 25, 2008 at 8:07 am

Thanks for letting us know about this, i am actually working on a study on customer service issues and I have a great interest in such meetings. Do you have any other updates?
http://michaelcarnell.palmettobug.com/2008/09/1...

Reply

Leave a Comment

You can use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Moderation: All comments are manually approved, so if your comment is approved it may take a while for your comment to appear on this blog post.

Irrelevant, obnoxious, trolling, abusive and spam comments will not be approved. Let's keep things civil and on topic. Basically what we are saying, if your comment does not add to the conversation, it will not be approved.

Real Name & Website: For the most part do not post anonymous comments. Please list your real name and provide a link to your website, blog, Twitter account, etc. You know who we are, so we ask the same of you.

Corrections: If you want to point out a typo or correction, please email us instead. Typo or correction comments will not be approved since they are pretty much useless once they are corrected and then only tend to confuse things.

Gravatars: If you would like a Gravatar to show up with your comment? Just sign-up for an account and any comment with your email address will display your Gravatar.

Previous post: Laughing Squid Stickers Group on Flickr

Next post: Sumsing Turbo 3000 Xi Multitask by The Groen Brothers