So I finally got a chance to fly jetBlue and as many people before me have noted, it simply rocks. Sophisticated and snaky, jetBlue has a great website and are very efficient in most every way. They are much more customer focused than other airlines I have flown and their air fares are very reasonable.
jetBlue’s planes have more room per seat (all seats are leather) than many other airlines and their headrests have monitors with 38 channels of DirectTV available to each passenger, which really helps the travel time fly by. With their in flight channel you can track you flight across the country along with seeing how fast and high you are flying. It’s great for those of us who are into tracking the progress of things.
They have also eliminated the class system, so everyone flies the same, their is no first class or business class and they do not charge for snacks. Many other airlines have long way to get to even get close service level provided by jetBlue.
At JFK they even offer free wi-fi with a central hub with plenty of power outlets where you can sit down, re-charge and get stuff done. Now that’s what I’m talking about.
Their CEO, David Neeleman, posts company news and updates to his flight log where last month he announced the great news that in May jetBlue will start flying out of SFO to JFK and Boston, with other cities to be added in the future.
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{ 7 comments… read them below or add one }
Supposedly, they are gonna be introducing a more premium economy class (more pitch to the front seats) pretty soon. Not first class, but probably good enough to encourage more business minded people to fly with them.
if only they’d adopt a north-south strategy and kick southwest’s ass…. (c’mon, guys, how had can it be to get from sf to seattle?)
so cheap, so nice, so willing to turn over data to the TSA….
No thanks.
David Neeleman was on a JFK->OAK flight I took once. He put on an apron and served snacks all the way down the place. He stopped to answer every question along the way and there were many of them. It seemed like that was something he did with great frequency.
i have always wanted to fly JetBlue. since 2003 i decided i never will fly JetBlue, despite how much i hear that they rock. i have purposely stayed away from traveling on JetBlue since they secretly gave away their passengers’ personal information and customer database to a private contractor, Torch Concepts, for a data-mining operation for the Bush administration. this is a violation of the privacy act of 1974. that kind of disregard for privacy and doing it secretly – without letting their customers know what was happening with their personal data – i cannot endorse. despite the company being cool and new (combined with low prices – hard to beat that), JetBlue will never get my money.
relevant links:
http://news.com.com/2010-1029-5080339.html
http://www.aclu.org/search/search_wrap.html?account=436ac9516921&q=jetblue&imageField.x=0&imageField.y=0&imageField=search
I’m torn on JetBlue……
One good thing about David Neeleman is that he has ADD (like me) and embraces it as an asset. What makes me mad is that ADD is classified as a ‘disorder’ which I think is exactly the opposite.
http://www.usatoday.com/travel/news/2002/2002-10-08-jetblue-ceo.htm
However, JetBlue ALSO turned over passenger flight travel information to the US government without a warrant:
http://www.wired.com/news/privacy/0,1848,60489,00.html
“JetBlue Airways confirmed on Thursday that in September 2002, it provided 5 million passenger itineraries to a defense contractor for proof-of-concept testing of a Pentagon project unrelated to airline security — with help from the Transportation Security Administration.”
…. which is crap!
And the best thing about David Neeleman is that he is LDS (like me). Wonderful man, amazing crews, amazing pilots. I very much enjoy JetBlue.
Thank you jet blue and glad you enjoyed the flight Scott!