Satisfaction is a new web startup in beta that provides people with another outlet for customer service with companies and organizations, and their products and services. People can create company profiles and the companies, if they so choose, can get involved in their community’s discussion. Also, it’s not just about getting customer service, people can give it as well. They can ask a question or help to answer one.
Not all of the companies listed on Satisfaction are the traditional companies you would expect to see. For instance, they have a profile for Burning Man. Annoyed with ePlaya and Tribe.net? Try out Satisfaction for all of your burning questions.
Other notable companies and organizations tracked by Satisfaction include Apple, MOO, Digg, Twitter, Pownce, EFF, Ritual Coffee Roasters just to name a few, with many more being added daily. Oh yeah and of course Laughing Squid is there as well.
Satisfaction was started by Lane Becker (co-founder Adaptive Path) and Thor Muller & Amy Muller (co-founders of Rubyred Labs).
Find out what’s new in the world of Satisfaction on the Demand Satisfaction blog.
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To read this, one would think that nobody had ever tried to start up an alternative Burning Man forum until recently.
I took a look at the site and saw what I expected – just a small handful of posts, no real energy. Chicken and egg – nobody’s posting, so the place feels dead, so nobody feels like posting.