Prompted by the unfortunate experience Lori Dorn had with TSA along with many other similar experiences, TSA has announced the launch of their new TSA Cares Helpline to assist passengers with disabilities and medical conditions prior to their flights. According to TSA they “established this new helpline because we are committed to treating each passenger the way they deserve to be treated – with dignity and respect.”
Starting today, travelers can call the toll free helpline number for TSA Cares before traveling if they have questions about screening policies, procedures or what to expect when they arrive at the airport security checkpoint. This line is available not only to passengers with disabilities and medical conditions, but also to their family members and travel companions who can speak to a knowledgeable representative from the TSA Cares helpline to answer questions about airport security prior to travel.
Air travelers can call TSA Cares toll-free at 1-855-787-2227, Monday through Friday, 9am-9pm EST.