Our friends over at at the people-powered customer service company Satisfaction (previously) are organizing Customer Service is the New Marketing, a one day summit on customer service taking place February 4th at The Golden Gate Club in San Francisco. They are offering a 25% discount to Laughing Squid readers (use code “SQUID”) who are interested in attending the conference.
This conference brings together innovative business leaders from several industries to share tips and suggestions about how they got their own organizations to do customer service differently. Confirmed speakers include Tony Hsieh, CEO of Zappos; Alex Frankel, author of “Punching In”; Michael Murphy, head of customer service for Virgin; Robert Stephens, founder of The Geek Squad; and many more below.
